Terms and Conditions

1. Definitions

• "Platform" means the BookHorseRiding website and associated digital services.

• "Rider" means any user who registers to discover and book equestrian experiences.

• "Provider" means any business or individual approved to list equestrian experiences.

• "Experience" means any equestrian activity, service or event listed on the Platform.

• "Booking" means a confirmed reservation made by a Rider for an Experience.

• "Rider Passport" means the digital equestrian profile associated with a Rider account.

2. Platform Services

BookHorseRiding operates as an online marketplace connecting Riders with independent third-party Providers. We provide the technology platform, payment processing infrastructure and associated services that enable Riders to discover and book equestrian experiences.

BookHorseRiding does not own, operate, supervise or control the equestrian activities listed on the Platform. The contractual relationship for the delivery of each Experience is between the Rider and the Provider.

3. Account Registration

To access certain features of the Platform, you must create an account. You agree to provide accurate, current and complete information and to keep your account details up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

• You must be 18 years of age or older to create an account.

• You may only hold one account per person.

• You must not allow others to use your account.

• You must notify us immediately of any unauthorised use of your account.

4. Rider Passport

The Rider Passport is an optional digital equestrian profile that Riders may create to share verified information with Providers. By creating a Rider Passport, you confirm that all information provided is accurate and current.

By sharing your Rider Passport with a Provider, you acknowledge and accept the inherent risks of equestrian activities. You confirm that you take responsibility for determining your own suitability for participation. Any release of liability shall apply only to the extent permitted by applicable law.

5. Provider Accounts

Providers must complete the BookHorseRiding verification process and be approved before listing experiences. Providers agree to be bound by the Provider Terms and Conditions in addition to these Terms.

6. Bookings

A booking is confirmed when payment has been processed and a booking confirmation has been issued. The booking constitutes a contract between the Rider and the Provider. BookHorseRiding is not a party to this contract.

• Bookings are subject to availability at the time of booking.

• Riders are responsible for ensuring they meet the stated suitability requirements.

• Providers may decline a Rider where suitability requirements are not met.

• Booking confirmations will be sent to the email address on your account.

7. Payments

Payment is required at the time of booking. All payments are processed securely through our payment provider. Prices are displayed inclusive of applicable taxes where shown. Currency conversion charges may apply for international bookings.

8. Refunds

Refund policies are set by individual Providers and are displayed on each Experience listing. Riders should review the cancellation policy before confirming a booking. BookHorseRiding may assist in the facilitation of refunds where a Provider fails to honour a confirmed booking.

9. Provider Responsibilities

• Provide experiences as accurately described on the Platform.

• Maintain appropriate insurance cover for all listed activities.

• Honour all confirmed bookings except where cancellation is unavoidable.

• Maintain safe facilities and use appropriate horses.

• Comply with all applicable laws and regulations.

• Uphold BookHorseRiding's horse welfare standards.

10. Rider Responsibilities

• Provide accurate information about riding ability and physical health.

• Follow all safety instructions given by the Provider.

• Arrive prepared with appropriate clothing and equipment.

• Not participate in activities beyond their capability.

• Obtain appropriate travel and personal accident insurance.

11. Intellectual Property

All content on the BookHorseRiding Platform, including text, imagery, logos, software and design, is the property of BookHorseRiding or its licensors. You may not reproduce, distribute or create derivative works without prior written permission.

12. Prohibited Activities

Users must not misuse the Platform. Prohibited activities include:

• Providing false information on your account or Rider Passport.

• Attempting to circumvent the booking system or payment processing.

• Posting false or misleading reviews.

• Harassing, threatening or abusing other users or Platform staff.

• Using the Platform for any unlawful purpose.

13. Account Suspension

BookHorseRiding reserves the right to suspend or restrict access to any account where these Terms have been breached, where fraudulent activity is suspected, or where suspension is necessary to protect the safety of users or the integrity of the Platform.

14. Termination

You may close your account at any time. BookHorseRiding may terminate your account with or without notice where you have materially breached these Terms or where termination is required by law or to protect other users.

15. Limitation of Liability

BookHorseRiding operates solely as an online marketplace connecting Riders with independent third-party Providers. BookHorseRiding does not own, operate, supervise or control the equestrian activities listed on the Platform.

Participation in equestrian activities involves inherent risks. To the fullest extent permitted by law, BookHorseRiding shall not be liable for injuries, losses, damages or claims arising from participation in experiences booked through the Platform.

Nothing in these Terms excludes liability where such exclusion is prohibited by law, including for death or personal injury caused by negligence, fraud or any other matter that cannot be excluded by applicable law.

16. Dispute Resolution

In the event of a dispute arising from a booking, we encourage Riders and Providers to attempt resolution directly in the first instance. BookHorseRiding may assist in the facilitation of dispute resolution at its discretion. Disputes that cannot be resolved informally may be referred to the dispute resolution provisions of applicable law.

17. Applicable Law

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in the applicable territory.

BookHorseRiding reserves the right to update these Terms at any time. Continued use of the Platform following any update constitutes acceptance of the revised Terms.